new zealand coffee review (archive)

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user: cathughes

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Reviews by cathughes:

Review of Cafe Wac by cathughes on Thu, 24 Jul 2008, updated Thu, 31 Jul 2008:

Hi, I'm one of the owners of WAC Drivethru Cafe and I am responding to the older comments made on this website in order to address some of the important concerns raised. On the whole the feedback we get from customers is positive and we are constantly told that our coffee is great. We strive to make the best coffee possible in the fastest possible time. We have had patches where new staff have come onto the team and although we do quite a lot of training with them prior to them being on the coffee machine, it takes time to mould a new barista who makes excellent coffee every time. We have a policy that if anyone is unhappy with the coffee at WAC then we will replace it for free. We give a free coffee card to anyone who has to wait too long for service, and is unhappy about that wait. If you do come to WAC and you don't feel that your coffee is as perfect as you would like, please let us know so we can rectify the situation and hopefully keep you as a valued customer.
We have changed the food at WAC quite a lot over the years and have managed to improve the overall quality and range of food available. We also appreciate feedback from customers about the food so we can provide you with a positive eating experience, and alter the way we are doing things. I believe that we go out of our way to please our customers, and have had regular customers who have been coming to WAC since we opened the doors of our first Indoor and Drivethru Cafe in Ferrymead in 2002.
We now have a WAC Drivethru Cafe (Drivethru only) in Beckenham (Colombo St, opposite KFC) and a new Indoor and Drivethru Cafe at 475 Blenheim Rd. Our Blenheim Rd Cafe is part of a new complex including a car wash and valet service on one side of us and a WOF service on the other side. Tony's tyre service and a drivethru for pellet fire fuel are also part of this complex. If you are getting a Valet clean or a WOF, you can come to us for a free coffee while your car is being serviced.
Our Cafe makes no attempt to be cool or flash or trendy, our point of difference is that we are a drivethru cafe and we strive to provide excellent coffee in a timely manner. I believe that our friendly helpful staff and our great coffee make the Cafe a place worth visiting. If you ever have a problem or feedback, please ask for Cath or Matt and we will do what we can to address your concerns. In summary: if you have a negative experience in any way, please tell us & if you have a positive experience, please tell everyone else.


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